Frequently Asked Questions
What areas do you serve?
What areas do you serve?
We currently serve [Your City] and surrounding communities within a 25-mile radius. Contact us to confirm service availability in your specific area.
How far in advance should I book?
How far in advance should I book?
We recommend booking 3-7 days in advance for grooming and training services. Dog walking and boarding can often be arranged within 24-48 hours based on availability.
Are your groomers and trainers certified?
Are your groomers and trainers certified?
Yes, all our team members are licensed, insured, and background-checked. Our groomers have professional certifications and our trainers use positive reinforcement methods.
What happens if my dog is anxious or aggressive?
What happens if my dog is anxious or aggressive?
Our professionals are experienced with all temperaments. For grooming, our mobile service reduces stress since your dog stays home. We'll work at your pet's pace and can recommend behavior training if needed.
Do you provide services for cats?
Do you provide services for cats?
Currently we specialize in dog services only. We focus on providing the best possible care for canine clients.
Ordering
How do I book a service?
How do I book a service?
Simply select your desired service and package on our website, complete your purchase, and we'll contact you within 24 hours via email to schedule your appointment.
What payment methods do you accept?
What payment methods do you accept?
We accept all major credit cards, debit cards, and digital payment methods through our secure checkout system.
Can I cancel or reschedule my appointment?
Can I cancel or reschedule my appointment?
Yes, we offer free cancellation or rescheduling with at least 48 hours notice. Cancellations within 48 hours may incur a fee.
How do I apply a coupon code?
How do I apply a coupon code?
Enter your coupon code inside you shopping cart! Coupon code section lies between your listed items and checkout! You can also enter your coupon code during checkout when entering your payment information! (Please note that you must hit apply coupon before adding payment)
What is your refund policy?
What is your refund policy?
We offer a satisfaction guarantee. If you're not happy with our service, contact us within 7 days and we'll make it right or provide a full refund.
Can I cancel my order?
Can I cancel my order?
We can only process cancellations for items that have not gone into production. Please email us at support@leoclothes.com with your order details we will cancel your order and provide a full refund. We cannot cancel orders once the printing process has begun.
Will I receive confirmation after booking?
Will I receive confirmation after booking?
Yes, you'll receive an immediate order confirmation email, followed by a scheduling confirmation within 24 hours with your appointment details and our team member's information.
