Last Updated: January 2026
At Groom Hub, we're committed to providing exceptional mobile pet care services. Your satisfaction is our priority, and we stand behind the quality of our work.
Service Satisfaction Guarantee
We offer a 7-day satisfaction guarantee on all services. If you're not completely satisfied with the quality of our grooming, training, walking, or boarding services, please contact us within 7 days of service completion at contact@groom-hub.com and we will make it right or provide a full refund.
Cancellation Policy
More than 48 hours before appointment: Full refund, no questions asked.
24-48 hours before appointment: 50% refund or full credit toward future services.
Less than 24 hours before appointment: No refund, but we'll work with you to reschedule at no additional charge.
No-show appointments: No refund. Please contact us immediately if you cannot make your scheduled appointment.
Refund Process
How to Request a Refund:
- Email contact@groom-hub.com with your order number and reason for refund request
- Include photos or detailed description if related to service quality concerns
- Our team will respond within 24-48 business hours
Refund Timeline:
Approved refunds are processed within 5-7 business days. Refunds will be issued to the original payment method used at purchase.
Non-Refundable Situations
- Services already completed where no quality concerns were raised within 7 days
- Cancelled appointments with less than 24 hours notice
- Aggressive or unsafe pet behavior that prevents service completion (partial refunds may be considered)
- Services cancelled after our team arrives at your location (travel fees may apply)
Package Services
For multi-session packages (4-session, 8-session, etc.), refunds are calculated based on unused sessions at the single-session rate, minus any package discount received.
Example: If you purchased an 8-session training package ($449) and used 3 sessions, we would refund based on the 5 remaining sessions at regular pricing.
Contact Us
Questions about our refund policy or need to request a refund?
Email: contact@groom-hub.com
Response Time: 24-48 business hours
We're here to ensure you and your pet have the best possible experience with Groom Hub.
